topic Subscription plans in Get Support

Subscription plans

BethAnne — Sun, 11 May 2025 16:31:34 GMT

I want to change my subscription plan to the $29 US Mexico Canada plan but it is only offered to new subscribers. Do I have to cancel my service and become a new subscriber to get this plan?

Re: Subscription plans

Handy1 — Sun, 11 May 2025 16:33:13 GMT

@BethAnne Yes unfortunately if you really want that plan you will need to create new account with new SIM card and new email . That or port current number out and port back in on newly desired plan

Re: Subscription plans

BethAnne — Sun, 11 May 2025 16:35:25 GMT

That's kinda difficult to do. I guess Public mobile wants to keep me in the higher priced plan

Re: Subscription plans

Handy1 — Sun, 11 May 2025 16:37:32 GMT

@BethAnne Yes that the business model to entice you to only upgrade to higher priced plans . And we can only change to the plans that are offered to us in our account to change to despite what we see on the website unfortunately

Re: Subscription plans

BKNS27 — Sun, 11 May 2025 17:53:26 GMT

@BethAnne

You can switch to the $29 Canada/USA/Mexico plan if it is in your account. Plan offers are different for all members.
You might be in luck. Login to your account then in the Subscription tab>Manage Subscription>Change Subscription. There it will list all the plans you are eligible to switch to.

It is listed in my account.