topic Can't Complete Activation in Get Support

Can't Complete Activation

Alegria — Sun, 11 May 2025 19:23:37 GMT

I'm using the eSIM and am using the PM app and get to activation, step 5 to enter an alternative number and it won't let me enter it. I can make calls from my mobile and phone the number, so the transfer has worked.

I contacted support and the person helping me stopped responding to me in the chat after I private messaged what happened.

Re: Can't Complete Activation

Handy1 — Sun, 11 May 2025 16:31:48 GMT

@Alegria Just keep an eye on your community inbox and the agent should reply again sometimes it takes a bit of back and forth communication and not always instant between messages

Re: Can't Complete Activation

hTideGnow — Sun, 11 May 2025 16:40:47 GMT

HI @Alegria

support won't stop helping, just they don't reply as fast as we like. Please reply support agent's message again now and ask for update. They will response within 2 to 4 hours

Re: Can't Complete Activation

BKNS27 — Sun, 11 May 2025 17:55:28 GMT

@Alegria

Try rebooting your phone by powering off the phone then back on and see if that worked. If not then you need the assistance from a CS_Agent.

Re: Can't Complete Activation

Alegria — Sun, 11 May 2025 18:29:28 GMT

I'm trying to troubleshoot with the CS Agent but they aren't very helpful.