topic Re: Line is active. But not able to login. in Get Support

Line is active. But not able to login.

LandoNeedHelp — Sun, 11 May 2025 04:31:25 GMT

Need help. I was automatically pushed signed out today.

I am not able to login again.

The page kept saying "Please enter a valid phone number registered to your account".

I am sure I put the correct email address and/or phone number. But the system kept saying I put a invalid one.

I am not able to login to my account. Would you please help on that?

I have to sign up for a new account to submit the ticket, cuz I am not able to sign in to my existing active account to submit the ticket. Please help. Urgent !

I will let you know my account detail in direct message once I got your reply. Please help !

Re: Line is active. But not able to login.

softech — Sun, 11 May 2025 04:35:24 GMT

@LandoNeedHelp CS agents do not monitor Community posts. For your login issue, please open proper PM ticket by direct message

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Line is active. But not able to login.

Rastin — Sun, 11 May 2025 04:38:19 GMT

Try clearing your cache. Or use a different browser as pm can have cache issues

Re: Line is active. But not able to login.

LandoNeedHelp — Sun, 11 May 2025 06:05:43 GMT

Thank you so much !