topic Re: Subcription plan not changing in Get Support

Subcription plan not changing

BozenaBlas — Sat, 10 May 2025 20:32:13 GMT

Few months ago I decided to change my subcription plan. I got confirmation that it will be changed at the beginning of next cycle. Then my old subscription is renewed and I see again message that new subscription will renew at the next cycle, but it never does. Seems it is stuck. My new paln never gets activated. What to do?

Re: Subcription plan not changing

BKNS27 — Sat, 10 May 2025 21:00:18 GMT

@BozenaBlas

Your only option is to contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket and explain your issue or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subcription plan not changing

hairbag1 — Sat, 10 May 2025 21:58:44 GMT

@BozenaBlas

if you use the laptop, log in to your account but first clear out cache files, also try a different web browser. I use Firefox and seems to be good.

If using mobile app, shut cellphone off, then restart and log in to your account > Usage Breakdown to view details of your current plan.