topic Re: Text messages in Get Support

Text messages

Elso — Sat, 10 May 2025 19:30:09 GMT

Hi there,

I send bulk text messages for work, and now my texts are not working at all— I have unlimited messages, but I wonder if public mobile thinks I’m sending spam ( which I’m not) and has banned me or something. How do I fix this?

thanks

Re: Text messages

slusagm — Sat, 10 May 2025 19:17:27 GMT

Yes they have a limit of mass text to send out

How many you send out at a time?

Re: Text messages

hTideGnow — Sat, 10 May 2025 19:22:09 GMT

hi @Elso the limit could be around 200 to 250

https://productioncommunity.publicmobile.ca/t5/Get-Support/Maximum-recipients-for-SMS/m-p/683705/highlight/true#M456645

ask PM support to check if your account was flagged for sending out spam

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".

If any issue with ticket submission, you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage