topic Re: eSIM new phone in Get Support

eSIM new phone

fordeer — Sat, 10 May 2025 18:21:51 GMT

Got a new phone. I know what to do with physical sim, but i have eSIM. how to transfer esim ?

Re: eSIM new phone

slusagm — Sat, 10 May 2025 18:12:41 GMT

You need to rebuy it

Download PM app on new phone, login and go to Account page and buy and install esim there

PM will reimburse you after

Re: eSIM new phone

fordeer — Sat, 10 May 2025 18:13:59 GMT

thanks Mayor

you said reimburse. So, It is free? how?

Re: eSIM new phone

slusagm — Sat, 10 May 2025 18:14:46 GMT

Get the esim on the new phone first. Then open ticket with PM and ask them. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM new phone

fordeer — Sat, 10 May 2025 18:21:54 GMT

thanks. Look easy. I downloaded the app and bought the eSIM in just 5 mins. Thanks

but I think I still prefer physical sim