topic Re: Refund in Get Support

Refund

WalterJordao — Sat, 10 May 2025 15:36:45 GMT

I’ve accidentally purchased the wrong coverage and now I want a refund. How can I get the refund? Is it possible?

Re: Refund

Phil_Adelphus — Sat, 10 May 2025 15:38:26 GMT

@WalterJordao Is this for an add-on? You can ask customer service by opening a ticket at the chat icon bottom right of this page.

Re: Refund

Dunkman — Sat, 10 May 2025 15:40:55 GMT

@WalterJordao

In general, Public mobile does not offer refunds. Sometimes customer service agent would offer a credit to your account. No guarantees, but it does not hurt to ask.

Submit a ticket for CSA help. Click on the orange chat icon on the right lower corner of website and follow up prompts to submit ticket. It can take 1-2 hours for CSA to respond. Check your private message inbox for their response.