topic Re: Transfer eSIM in Get Support

Transfer eSIM

Landru — Sat, 10 May 2025 10:35:29 GMT

Hi, I need help transferring my eSIM from my old phone to a new one. I need to transfer the existing eSIM, as buying a new plan is not an option. Would you please assist me?

Re: Transfer eSIM

softech — Sat, 10 May 2025 05:03:26 GMT

@Landru

eSIM cannot be moved. BUT Luckily, you can get a replacement for FREE

To rebuy new eSIM for FREE, first, download the app on your new phone and login. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either Send email or Send voice message

Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM.

Once it confirms your phone is eSIM compatible, click Pay $ and Install (the system will check and apply a $5 credit to bring the total price back to $0 at checkout), and follow the prompt to complete and purchase and install eSIM on your device
(in rare case that PM charges you for the replacement esim, you can submit a ticket with PM support and ask them for reimbursement)

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: Transfer eSIM

Landru — Sat, 10 May 2025 05:20:49 GMT

This is misleading. It's not "free", as I would lose the rest of the month on my existing eSIM. I would also be losing 2GB per month and pay more every month. Not a good solution.

Re: Transfer eSIM

computergeek541 — Sat, 10 May 2025 10:36:02 GMT

@Landru wrote:
This is misleading. It's not "free", as I would lose the rest of the month on my existing eSIM. I would also be losing 2GB per month and pay more every month. Not a good solution.

It is free. Changing to a new eSIM from within your existing account doesn't cause any changes to your plan.