topic Re: Need help URGENT in Get Support

Need help URGENT

kingalviina — Sat, 10 May 2025 03:31:06 GMT

Hi, I requested a port-in to Public Mobile, and it had expired due to unforeseen issues. No the alternative carrier is requesting a new request be sent over immediately as my phone calls / messages are not being sent or received. To rectify this issue I require assistance immediately please!!!

Re: Need help URGENT

Chalupa_Batman — Sat, 10 May 2025 02:10:01 GMT

@kingalviina wrote:
Hi, I requested a port-in to Public Mobile, and it had expired due to unforeseen issues. No the alternative carrier is requesting a new request be sent over immediately as my phone calls / messages are not being sent or received. To rectify this issue I require assistance immediately please!!!

Hello @kingalviina

Please contact a CS Agent this way to get it resent.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Need help URGENT

kingalviina — Sat, 10 May 2025 17:42:22 GMT

They said they only deal With Koodo agfter

3hrs of waiting can one of you please you please help me somehow