topic Re: Won't receive 6 digit code in Get Support

Won't receive 6 digit code

Jensence — Fri, 09 May 2025 20:27:10 GMT

Re: Won't receive 6 digit code

slusagm — Fri, 09 May 2025 20:28:27 GMT

try receive via email, click Didn't receive code or Resend code and then Send email

Re: Won't receive 6 digit code

Handy1 — Fri, 09 May 2025 20:29:02 GMT

@Jensence If you tab didn’t get code you should get option to have code sent to email instead , but if it’s not working just message support to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Won't receive 6 digit code

hTideGnow — Fri, 09 May 2025 20:30:27 GMT

hi @Jensence

did you mean the PM 2FA code? are you new subscriber with porting in phone number? if you are, check the phone with your old carrier, it could have been sent there if porting was not done yet

or you can try to click Didn't Receive code, and check if email or voice message are options, try both

if nothing work, ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Won't receive 6 digit code

Jensence — Fri, 09 May 2025 20:34:15 GMT

Unfortunately that's not even an option. All I have is resend code

Re: Won't receive 6 digit code

slusagm — Fri, 09 May 2025 20:35:45 GMT

there is no option after Resend code is clicked?

if that is the case, you will have to check with PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Won't receive 6 digit code

Jensence — Fri, 09 May 2025 20:42:12 GMT

No, when I hit resend code it refreshes and the 5 minute timer restarts.