topic Re: Subscription in Get Support

Subscription

Bbchild — Sat, 10 May 2025 10:50:50 GMT

My payment was taken but not credited to account

Re: Subscription

slusagm — Fri, 09 May 2025 19:47:20 GMT

if you login to My Account, go to Payment history, does it show PM took the money ? did it show if PM used the money for renewal?

Re: Subscription

hTideGnow — Fri, 09 May 2025 19:47:44 GMT

HI @Bbchild

is it for plan renewal? if your service does not work, try to reboot the phone and reset network settings. Try both voice and data

and also, when you check your My Account, use Incognito/private/secret mode on the browser to login

if still have problem , ask PM support agent. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

will13am — Fri, 09 May 2025 20:04:19 GMT

@Bbchild , you might not be seeing updated information due to data caching. Trying viewing your account in incognito mode if using a browser and clear data if using the mobile app. The surest way to check that the renewal was successful is by confirming the service is still functional.