topic Re: Unrecognizable usage in Get Support

Unrecognizable usage

Kristenann — Fri, 09 May 2025 17:40:19 GMT

I currently have an active subscription but have not gotten my sim. Under usage my account is showing inbound and outbound texts and calls. Also showing over 2gbs of data usage and international calls. How is this possible?

Re: Unrecognizable usage

ORNGNBLK — Fri, 09 May 2025 17:47:47 GMT

@Kristenann can you share a screenshot ? (without any personal info if possible, as this is a Public forum)

Seems odd that there is usage without a physical sim.

Re: Unrecognizable usage

TheSterlinger — Fri, 09 May 2025 17:48:54 GMT

Sounds strange?

I would contact PM directly to inquire. Create a ticket through the chatbot.

Re: Unrecognizable usage

Kristenann — Fri, 09 May 2025 17:52:10 GMT

I'm not tech savvy enough to do without personal information being visible. Hacking issue has been confirmed by suoport

Re: Unrecognizable usage

TheSterlinger — Fri, 09 May 2025 17:53:22 GMT

Ohhh, wow! You need to change your password and email address.

Re: Unrecognizable usage

slusagm — Fri, 09 May 2025 18:30:54 GMT

You account being hacked won't increase your databand LD usage as long as you still have your phone with you