topic Re: data in Get Support

data

rob24 — Fri, 09 May 2025 19:38:01 GMT

I used 15 points to get 1GB of data and my internet doesn't work.

Re: data

slusagm — Fri, 09 May 2025 17:14:03 GMT

Reboot the phone and make sure you disable data limit on the phone

Last, ask PM to help. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: data

rob24 — Fri, 09 May 2025 17:26:15 GMT

I did reboot my phone but disable data limit on the phone I don't know how to do that it should not be this difficult to use points

Re: data

Phil_Adelphus — Fri, 09 May 2025 17:43:04 GMT

@rob24 Where are you located? For use in Canada the add on for 1GB is 10 points. For US roaming data the add on is 15 points. So it sounds like you got the wrong add on unless you are in the USA.

Re: data

CSA_PM — Fri, 09 May 2025 22:31:34 GMT

Hi @ rob24

We can have a look together if you still need help.

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: data

rob24 — Mon, 12 May 2025 13:10:52 GMT

I want my points back as still no data is working on the phone.

Re: data

Phil_Adelphus — Mon, 12 May 2025 13:17:18 GMT

@rob24 You need to reply privately to the agent using the link given in their post. You never replied to my question about which data add on you got. The 15 point add on is for use when in the USA, is that where you currently are?

Re: data

rob24 — Mon, 12 May 2025 13:45:35 GMT

No in Canada and it cost me 15 points no 1GB of data

Re: data

hTideGnow — Mon, 12 May 2025 13:50:52 GMT

hi @rob24

@CSA_PM sent you a message earlier, did you reply them?

Please work with CSA_Pm directly

Re: data

Phil_Adelphus — Mon, 12 May 2025 14:04:28 GMT

@rob24 No in Canada and it cost me 15 points no 1GB of data

Then as noted earlier, you got the wrong add on. You got the one for roaming in the USA, it doesn't work in Canada. You needed the 10 point data add on for use in Canada. You will need to work with customer support agents to sort this out.