topic Re: Unable to purchase add-on in Get Support

Unable to purchase add-on

Maegdee — Fri, 09 May 2025 19:34:17 GMT

I am trying to purchase a data add-on but have received error messages for the last two days. I have tried two different credit cards. It seems to be bypassing the credit cards altogether and trying to "deduct from available funds" each time, even though I don't want that. I have tried opening in incognito, on different devices, and restarting my devices. I've also cleared my cache. Nothing has worked.

Re: Unable to purchase add-on

TheSterlinger — Fri, 09 May 2025 16:59:52 GMT

Yes, ongoing issue that PM is aware of. Hopefully it will be fixed soon.

Did you try the App?

Re: Unable to purchase add-on

slusagm — Fri, 09 May 2025 17:00:54 GMT

There have been couple complaints about addon purchases this week, so it could be a system issue

Do you know the account pin? You can try buying by calling *611

Or ask PM to help . Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen

Or message them using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage