topic release the number in Get Support

release the number

Sarlip — Fri, 09 May 2025 15:52:00 GMT

requesting to release the number from public mobile and going to koodo

Re: release the number

computergeek541 — Fri, 09 May 2025 15:53:02 GMT

@Sarlip wrote:
requesting to release the number from public mobile and going to koodo

This isn't the type of request that can be made by posting a message in the Community message forum. For assistance with this, you'll need to contact Public Mobile by opening a ticket in the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: release the number

BKNS27 — Fri, 09 May 2025 15:55:16 GMT

@Sarlip

You need to contact Koodo but have your PM SIM in your phone to reply to the confirmation text from PM.

Have your PM account number handy for Koodo to have all your PM account information for a smoother porting.

BTW, your PM account must be active to port over.

Re: release the number

slusagm — Fri, 09 May 2025 16:38:16 GMT

Have you requested porting from Koodo yet? You need to setup a Koodo account and request porting from there. After the request, you will get a text on your PM phone, reply Yes within 90 mins.

Re: release the number

CSA_PM — Fri, 09 May 2025 21:36:59 GMT

Hi @ Sarlip

Send a port request as soon as you have the other account configured. A confirmation text will appear on your Public Mobile SIM card, and you must respond to it with Yes.