topic Re: New to public mobile in Get Support

New to public mobile

Jimif — Fri, 09 May 2025 13:28:31 GMT

I have activated my account, it shows I am on. However my phone is still not on public mobile. Still on old provider. Don't know how to get the phone to change over?

Re: New to public mobile

hTideGnow — Fri, 09 May 2025 13:31:54 GMT

hi @Jimif

have you completed you activation using Public Mobile App? If not (i,e you were using browser only and didn't login the Public Mobile app once), then your activation was not done yet. Please download PM app and login

but if you used the PM app and go to the last activation step, then make sure you remove the sim card of the other carrier, or disable the old esim from the other carrier. Then reboot phone and click Reset Network settings

if same, you will need PM support to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New to public mobile

BKNS27 — Fri, 09 May 2025 14:04:41 GMT

@Jimif

Did you reply to the text from your old carrier with YES with the old SIM I your phone? There is a 90 minute window for you to reply or porting will be cancelled.

If you didn’t, you will need to contact a CS_Agent to have the carrier resend the text. Your old account must be active to port your number over to PM.

Re: New to public mobile

CSA_PM — Fri, 09 May 2025 15:39:23 GMT

Hi @ Jimif

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage