topic Re: Website - Payments - Information Not Loading in Get Support

Website - Payments - Information Not Loading

NS-Dave — Fri, 09 May 2025 14:50:14 GMT

For the past couple days, I'm unable to details of my payments

The 'Payments' area comes up but shows 'loading'.

I've tried it in Chrome and Firefox on my computer ......and even tried it on my Android phone as well.

I have no problem accessing other areas of the website.....just not getting 'Payments' info

Has anyone else been experiencing this lately?

Dave

Re: Website - Payments - Information Not Loading

TheSterlinger — Fri, 09 May 2025 14:54:24 GMT

Yes, PM is aware of this error. I'm sure they are vigorously working on a fix.

Did you try the App?

Or call *611 on your phone untill it's fixed.

Re: Website - Payments - Information Not Loading

NS-Dave — Fri, 09 May 2025 15:24:56 GMT

Thanks for the reply.

I haven't tried installing the PM app on my phone (or calling *611).

I'll try the app and see if I get anywhere

Thanks!

Dave

Re: Website - Payments - Information Not Loading

hairbag1 — Fri, 09 May 2025 15:38:44 GMT

@NS-Dave

My web version does the same as yours but seems to work fine using the mobile app.

Re: Website - Payments - Information Not Loading

SeniorCitizen — Fri, 09 May 2025 16:24:41 GMT

This is awful!!

Tried to buy $30 US Roaming as I am leaving to USA in an hour.

Can't buy using APP and can't buy using Desktop website.

What's the point of having self service if it doesn't work!!!???

Just another nail in the coffin!!!

Re: Website - Payments - Information Not Loading

Dunkman — Fri, 09 May 2025 16:51:36 GMT

@SeniorCitizen wrote:
This is awful!!
Tried to buy $30 US Roaming as I am leaving to USA in an hour.
Can't buy using APP and can't buy using Desktop website.
What's the point of having self service if it doesn't work!!!???
Just another nail in the coffin!!!

@SeniorCitizen

Dial 611 on your phone and if you know your PIN and have credit card on file, you could buy a US roaming package. PM is aware of the issue and working on a fix.

Re: Website - Payments - Information Not Loading

hairbag1 — Fri, 09 May 2025 19:45:36 GMT

@NS-Dave

looks like they've fixed the bug that caused those error messages as well as the endlessly buffering Payment tab.

Re: Website - Payments - Information Not Loading

Allan7 — Thu, 16 Oct 2025 17:06:16 GMT

This is Oct 16th. The loading problem is not fixed

Re: Website - Payments - Information Not Loading

Allan7 — Fri, 17 Oct 2025 19:57:32 GMT

Resolved. Now works