topic Re: Cant login in Get Support

Cant login

gankan — Fri, 09 May 2025 13:51:43 GMT

I have been trying to sign up but every time I log in I get an Error message. It's been 2 days. Is this common?

Re: Cant login

Dunkman — Fri, 09 May 2025 13:55:10 GMT

The website is finicky. Try to clear cache first, incognito mode or a different web browser. Also, can try a different device or the PM app itself.

Re: Cant login

gankan — Fri, 09 May 2025 14:00:56 GMT

Thank you. Got it to work. What would you say security is like here? In regards to SIM swapping? Is it worse or as secure as a Rogers or Bell?

Re: Cant login

Dunkman — Fri, 09 May 2025 14:11:26 GMT

@gankan wrote:
Thank you. Got it to work. What would you say security is like here? In regards to SIM swapping? Is it worse or as secure as a Rogers or Bell?

@gankan

The major way that PM prevents Sim swapping is the 2FA text or email to access the self service account. Not many reported cases of SIM swapping recently. Important to have a better and different (from other accounts) password to access your self service account or email account.

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud