topic Re: Phone Number transfer in Get Support

Phone Number transfer

erichmon — Fri, 09 May 2025 13:25:41 GMT

It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

Re: Phone Number transfer

computergeek541 — Fri, 09 May 2025 13:25:31 GMT

@erichmon wrote:
It's been about 24 hours since I requested a phone number transfer. It still hasn't happened and I can't make calls on my phone. From what I've read it should happen within 5 hours. What do I do?

The above isn't an issue related to number porting. Outgoing phone calls should have worked immediately. This could be an issue with the setup of your account. Try asking CS_Agent at
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to check the provisioning of service on your account.

Re: Phone Number transfer

hTideGnow — Fri, 09 May 2025 13:25:56 GMT

hi @erichmon

i assume that is a porting in request ?

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Re: Phone Number transfer

computergeek541 — Fri, 09 May 2025 13:28:47 GMT

@hTideGnow wrote:
hi @erichmon
i assume that is a porting in request ?
Did you get a text from the old carrier, did you reply Yes within 90 mins?
and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done
It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Please do not direct customers to call the porting support team phone number for issues such as this as they cannot assist. It's true that number might not be complete, but in cases of outgoing calls not working, that's unrelated to number porting. If the port gets completed now (if it's incomplete right now), that would be a bad thing. With an incomplete port, the customer would otherwise still have access to the phone number at the old carrier. Completing the port now would send the phone number to a non-working Public Mobile service.

Re: Phone Number transfer

erichmon — Fri, 09 May 2025 13:29:57 GMT

How do I check the provisioning of service?

Re: Phone Number transfer

computergeek541 — Fri, 09 May 2025 13:32:03 GMT

@erichmon wrote:
How do I check the provisioning of service?

This is not something that you can do yourself. Please use the method provided earlier to contact Public Mobile.

Re: Phone Number transfer

hTideGnow — Fri, 09 May 2025 13:32:48 GMT

hi @erichmon

i guess you will need to message PM support agent using the link provided by @computergeek541 above

Re: Phone Number transfer

erichmon — Fri, 09 May 2025 13:42:52 GMT

I did get a text and replied immediately. I can receive calls but not make them.

Re: Phone Number transfer

Dunkman — Fri, 09 May 2025 13:58:26 GMT

@erichmon wrote:
I did get a text and replied immediately. I can receive calls but not make them.

@erichmon

What about data? incoming and outgoing texts?

You could try a simple reboot of your phone. Then network reset of phone (note: this will erase any saved Wifi passwords).