topic Re: Activate number with voucher in Get Support

Activate number with voucher

Sandeep990 — Fri, 09 May 2025 05:16:37 GMT

Hey there I don't have credit card or debit can I use my public mobile with voucher?

Re: Activate number with voucher

BKNS27 — Fri, 09 May 2025 07:57:47 GMT

You will need to contact a CS_Agent to see if they can help you activate your SIM by using vouchers. Click on Chatbot and type in Submit a Ticket.

If they can’t then the other option is to purchase a reloadable CC from any supermarket or gas station but there are extra fees with these CC.

Re: Activate number with voucher

softech — Fri, 09 May 2025 11:53:42 GMT

Sorry @Sandeep990

Voucher is no longer an acceptable payment method for activation. You can still use the voucher for renewal payment after the account is activated

I understand you don't have a credit card or debit card, you can however buy a Prepaid credit card from stores and use it for activation.

Re: Activate number with voucher

TheSterlinger — Fri, 09 May 2025 12:57:02 GMT

It was indeed confirmed that Public Mobile agents are supposed to open an account in a suspended state and apply a Voucher to open the account if the client claims that they do not have a valid credit or debit card.

@softech I cannot find the post right now, but @computergeek541 verified this about 3 months ago.

Re: Activate number with voucher

computergeek541 — Fri, 09 May 2025 13:16:09 GMT

@TheSterlinger wrote:
It was indeed confirmed that Public Mobile agents are supposed to open an account in a suspended state and apply a Voucher to open the account if the client claims that they do not have a valid credit or debit card.
@softech I cannot find the post right now, but @computergeek541 verified this about 3 months ago.

This is a matter of Public Mobile informing oracles that customer support agents were to open the account for such customers. However, CSAs have since said that they won't do it, so I do not know if this is a change in policy or if there is a disconnect in communication between different departments. I've asked a few times, but have not received any clarification. In any event, I cannot see any logical reason for this type of request to be refused.

Re: Activate number with voucher

TheSterlinger — Fri, 09 May 2025 13:25:13 GMT

Thank you. If asked, I will continue to refer clients to agents for this request. What the agent does.. well... sad for the client if they refuse as it's a potential loss to the company as they will go somewhere else if they don't have this requirement.