topic Re: Locked out of acct in Get Support

Re: Locked out of acct

terrybev01 — Fri, 09 May 2025 08:18:46 GMT

I was locked out of my account. I was trying to renew my payment method, it kept saying wrong password when I knew it was correct. I had it under saved passwords. The only way I could get back in was say forgot password and got sent a link to reset my password. I have heard that if you don't login in to your account every now and then, you get locked out. I am definitely looking into another provider. Am fed up

Re: Locked out of acct

softech — Fri, 09 May 2025 11:59:34 GMT

@terrybev01 please try again using browser with Incognito mode as well as Public Mobile app

if still unable to login, PM support agent can sort this out for you. Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there