topic Re: CONFIRM IDENTITY can not receiving the 6-digit code in Get Support

CONFIRM IDENTITY can not receiving the 6-digit code

ggfn — Fri, 09 May 2025 03:30:24 GMT

I’ve already subscribed to an account, and now I’m trying to activate my phone number, but I’m not receiving the verification code

Re: CONFIRM IDENTITY can not receiving the 6-digit code

hairbag1 — Fri, 09 May 2025 03:51:48 GMT

@ggfn

Is there a “Didn’t get code” option ? Have code sent to your email address.

Re: CONFIRM IDENTITY can not receiving the 6-digit code

slusagm — Fri, 09 May 2025 03:55:20 GMT

@ggfn did you just activate a PM account? Did you use the browser ?

Or you try you use the PM app to continue the subscription but unable to do so because of the code ?

PM can help with a ticket submission

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CONFIRM IDENTITY can not receiving the 6-digit code

Missetiene — Fri, 09 May 2025 06:17:59 GMT

Hi,

I just had the same problem. After reading through many posts and messaging qith the chatbot ai was on tje troubleshooting tab and it said togle phone to air plane mode and off.. And juat likw that it worked and all of the activation codes came up (yep all 10 of them, they have a 5 min reset time )

Hope this helps someone else!