topic Re: Activated new # - can't receive calls/text. Calls are forwarded to a completely different person in Get Support

Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's p

lluczyns — Fri, 09 May 2025 01:18:31 GMT

Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's phone.

Re: Activated new # - can't receive calls/text. Calls are forwarded to a completely different person

BKNS27 — Fri, 09 May 2025 01:35:47 GMT

@lluczyns

That is strange because new numbers are put on pause before it is assigned for members that pick the number.

Contact a CS_Agent on Chatbot and type in Submit a Ticket for them to investigate the issue.

Or login to your account and go to Account tab>Change Phone Number.

Re: Activated new # - can't receive calls/text. Calls are forwarded to a completely different person

lluczyns — Fri, 09 May 2025 01:34:01 GMT

How long does it take them? I submitted a ticket s couple hours ago with no response

Re: Activated new # - can't receive calls/text. Calls are forwarded to a completely different person

BKNS27 — Fri, 09 May 2025 01:40:16 GMT

@lluczyns

It depends on how busy they are (1/2 to 4 hours)Their hours hours are 9:00am to 10:00pm EST. Keep your eyes on the bell icon for them to reply then go your avatar>Message.

Re: Activated new # - can't receive calls/text. Calls are forwarded to a completely different person

lluczyns — Fri, 09 May 2025 01:39:06 GMT

Can't login as it's asking me to verify EverID, but the phoe isn't receiving texts nor incoming calls. Only outgoing calls work. Calling the number connects to some woman's voicemail.