topic Got new subscription with new # but unable to activate eSIM. Cant go back to change to physical sim in Get Support

Got new subscription with new # but unable to activate eSIM. Cant go back to change to physical sim

jhanvipatel — Fri, 09 May 2025 01:26:37 GMT

Hi, I just started my secondary number subscription but unable to activate via eSIM and I tried getting physical sim, incase eSIM does not work, but I cannot go back to change to physical sim from eSIM in my account.

Re: Got new subscription with new # but unable to activate eSIM. Cant go back to change to physical

Chalupa_Batman — Fri, 09 May 2025 01:28:00 GMT

@jhanvipatel wrote:
Hi, I just started my secondary number subscription but unable to activate via eSIM and I tried getting physical sim, incase eSIM does not work, but I cannot go back to change to physical sim from eSIM in my account.

If you prefer to use a physical SIM card but chose to do an eSIM, you need to create a ticket for a CS Agent to change that option for you.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: Got new subscription with new # but unable to activate eSIM. Cant go back to change to physical

BKNS27 — Fri, 09 May 2025 01:30:04 GMT

@jhanvipatel

You need to contact a CS_Agent by clicking on the Chatbot and type in Submit a Ticket to straighten this out for you.