topic Re: Internal service error in Get Support

Internal service error

Pheilm — Thu, 08 May 2025 21:52:19 GMT

I’m trying to shop add-ons, but I am getting an internal service error. It will not load my data usage. Does anybody know what’s going on?

Re: Internal service error

RavingRaven — Thu, 08 May 2025 22:03:47 GMT

@Pheilm

Are using the app or your online account? Clear your PM App cache or your browser cache and log in using privacy mode.

Edit:

You can also purchase add ons (except $5/500 min Canada wide minutes add on) via 611 using your 4 digit account PIN #and your registered payment card. If you don't know it you can change it on your account's profile page.

Re: Internal service error

hairbag1 — Thu, 08 May 2025 22:03:39 GMT

@Pheilm

it's been a problem with my account since late yesterday as well. I find if I log in on the app, it works fine but the web version is not working and gets that message. I've messaged Customer Support and am waiting for some guidance.

Re: Internal service error

Pheilm — Thu, 08 May 2025 22:31:55 GMT

Thanks for your reply. I gave it a try, but it didn’t work unfortunately.

Re: Internal service error

Pheilm — Thu, 08 May 2025 22:33:51 GMT

Thanks for the reply. I downloaded the app, but my usage details are still not loading. And every time I try to buy an add-on it just takes my money and add it into my account but does not give me data. Very strange. This is my son‘s account. I run for him. My account is working fine, which is a weird thing.

Re: Internal service error

hairbag1 — Thu, 08 May 2025 22:38:29 GMT

@Pheilm wrote:
Thanks for the reply. I downloaded the app, but my usage details are still not loading. And every time I try to buy an add-on it just takes my money and add it into my account but does not give me data. Very strange. This is my son‘s account. I run for him. My account is working fine, which is a weird thing.

Agreed that it is weird. Doesn't happen to everyone I don't think...just us "lucky" ones. Customer Support has been made aware and they're working on it...apparently.

Re: Internal service error

sandrarichard — Fri, 09 May 2025 00:18:00 GMT

I am experiencing the same issue and I need to add-on data before Saturday as I am out of data and will need it to run my square payment at the market.

Re: Internal service error

Dunkman — Fri, 09 May 2025 20:40:28 GMT

@Pheilm

According to PM, this account problem has been resolved this afternoon. You should be able to purchase add-ons.