topic Re: Can’t access account after porting to new sim in Get Support

Can’t access account after porting to new sim

joeshig — Thu, 08 May 2025 20:12:51 GMT

Hi, My company recently ported my number to a work sim. I’m trying to log in to get my past 6 months of bill statements but I’m getting stuck in a loop of not getting to the ‘my account’ page. Tried in incognito window also. Is it possible to get them sent to me by email?

thanks

Re: Can’t access account after porting to new sim

TheSterlinger — Thu, 08 May 2025 20:15:51 GMT

Statements are available to download for 90 days. If you cannot log into your Account, you can use the link below to contact PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t access account after porting to new sim

hTideGnow — Thu, 08 May 2025 20:19:05 GMT

hi @joeshig

this is normal. You ported the line out and your account was then closed, so you won't be able to login

to get the invoices, you can ask PM support agent to help. Please  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Can’t access account after porting to new sim

BKNS27 — Thu, 08 May 2025 21:04:51 GMT

@joeshig

Did you try the PM app. You can go to the Payment tab>View Payment History>Download Invoice for each month and print wirelessly to a printer.