topic Cannot receive text messages. in Get Support

Cannot receive text messages.

Alpesh2 — Thu, 08 May 2025 19:34:10 GMT

Hi I got e-sim yesterday and activated in my phone. But I was not receiving text messages so I deleted the e-sim. Now since then when I'm trying to log-in to myAccount I get that they send OTP code to my e-sim number. But since I deleted the e-sim, I'm not sure what else can I do? Can anyone help me to see what can I do about it.

Re: Cannot receive text messages.

computergeek541 — Thu, 08 May 2025 19:33:29 GMT

@Alpesh2 wrote:
Hi I got e-sim yesterday and activated in my phone. But I was not receiving text messages so I deleted the e-sim. Now since then when I'm trying to log-in to myAccount I get that they send OTP code to my e-sim number. But since I deleted the e-sim, I'm not sure what else can I do? Can anyone help me to see what can I do about it.

You'll need the help a customer support agent as you'll need a new eSIM, but your Public Mobile self serve account needs to be accessed to get a new eSIM. I'll ask a Public Mobile customer support agent to contact you.

Re: Cannot receive text messages.

Alpesh2 — Thu, 08 May 2025 20:01:41 GMT

Thank you. Appreciated it. How much time would it take for them to contact me? Will it be done today itself during working operation hour.

Re: Cannot receive text messages.

computergeek541 — Thu, 08 May 2025 20:10:02 GMT

@Alpesh2 wrote:
Thank you. Appreciated it. How much time would it take for them to contact me? Will it be done today itself during working operation hour.

it shouldn't take too long as I've escalated the matter, but if you don't hear from CSA_PM or CS_Agent shortly, you can send a message to the username CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437