topic Re: Problem with Transfer - Subscription not Activated in Get Support

Problem with Transfer - Subscription not Activated

Benjiruni — Thu, 08 May 2025 18:56:33 GMT

Hi there,

I just tried to switch over to Public from Telus, choosing an eSim and to transfer over my old number. I signed up for the two-factor authentication EverSafe as instructed, and as I got to the end of the activation process, step 6 of 6, I was informed that SUBSCRIPTION NOT ACTIVATED. I was then prompted to contact customer support, but I am unable to log in to my account now because I EverSafe is trying to send a code to my phone number which currently does not have service. I am in a state of limbo and have no idea how to proceed. I cannot submit a ticket because I can't log in, and I have no phone service.

Please help!

Re: Problem with Transfer - Subscription not Activated

TheSterlinger — Thu, 08 May 2025 17:53:04 GMT

Unfortunately this is common issue.

Contact them at the link below for assistance to clear this up.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with Transfer - Subscription not Activated

porcupine — Thu, 08 May 2025 17:54:23 GMT

Click the envelope ✉️ in the bottom right corner to get help from an agent