topic Re: Subscription Change made trouble in Get Support

Subscription Change made trouble

Ana90 — Thu, 08 May 2025 17:07:28 GMT

Hi there

I changed my subscription at the end of April. It started change from May 1st.

Unfortunately, my data is not working when i turn it on. Also incoming calls show call id as UNKNOWN.

It has been a trouble for me. I can not get uber to go home from work because there is no data.

Also i ve no idea family member or who is calling me when it rings.

Please help me,

Thanks

Ana

Re: Subscription Change made trouble

Handy1 — Thu, 08 May 2025 17:09:50 GMT

@Ana90 There’s no caller ID with public mobile just shows the phone number unless you have those callers in your contact list as for dat ensure your APN seething are as follows

APN settings

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Re: Subscription Change made trouble

hTideGnow — Thu, 08 May 2025 17:10:08 GMT

hi @Ana90

what phone do you have?

try Reboot phone and Reset All networks and check

if same, then submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription Change made trouble

slusagm — Thu, 08 May 2025 17:10:53 GMT

so many complain data stops working after plan change. You will need PM to refresh account

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription Change made trouble

Ana90 — Thu, 08 May 2025 17:17:10 GMT

Hi slusagm, thanks for reply i follow link

Re: Subscription Change made trouble

Ana90 — Thu, 08 May 2025 17:20:07 GMT

Thanks Handy1 for reply. Yes i mean my save contact numbers. It does not show it. I ll try find my apn setting. I should go to work now. I m afternoon worker. But i will check it by tomorrow. Thanks for help.