topic Re: website loop in Get Support

website loop

dwbrown — Thu, 08 May 2025 15:55:02 GMT

how do I get paid like you for sitting here for 3 hrs trying to get an issue fixed? the website just loops around in a sirlce. i've had to log in 13 times since 530 am this morning

Re: website loop

will13am — Thu, 08 May 2025 16:09:03 GMT

@dwbrown , try using incognito mode. Alternatively use the mobile app and be sure to download the latest version.

Re: website loop

slusagm — Thu, 08 May 2025 16:11:03 GMT

what loop you got? you ever got into Hub? or just keep going back to login page from 2FA page?

try using a different browser. If you are using app, uninstall and reinstall

Re: website loop

dwbrown — Thu, 08 May 2025 16:15:05 GMT

app does it too, I finally got in here, trying to get an issue resolved and someone has reached out to me about half an hour ago. thanks. just waiting for a reply from them

Re: website loop

slusagm — Thu, 08 May 2025 16:33:57 GMT

someone has reached out to me about half an hour ago. thanks. just waiting for a reply from them

is that "someone" @CS_Agent or @CSA_PM ? only these 2 are the valid PM staffs

Re: website loop

dwbrown — Thu, 08 May 2025 16:35:41 GMT

well? a person named Loana messaged me almost an hour ago ( according to the chat) I messaged them back but I'm still waiting ( bout 45min now )

Re: website loop

BKNS27 — Thu, 08 May 2025 16:39:02 GMT

@dwbrown

No issues here with the app or the website. I am at the west coast.

Re: website loop

dwbrown — Thu, 08 May 2025 16:40:55 GMT

it says CS Agent to dwbrown

Re: website loop

dwbrown — Thu, 08 May 2025 16:47:31 GMT

is there a particular reason this should take over an hour?

Re: website loop

slusagm — Thu, 08 May 2025 16:51:08 GMT

the message you got was legit then

PM @CS_Agent replies slow sometime. if you wait over 2 hours, reply them again and ask for update

Re: website loop

dwbrown — Thu, 08 May 2025 16:53:41 GMT

I'm not looking for a message being legit, I'm looking for something that resembles a timely resolution. this started a 530 this morning, 13 log ins later and 6 hrs I still have no resolution. although it seems to have no issue with badges and ranking and spamming my inbox

Re: website loop

slusagm — Thu, 08 May 2025 17:01:37 GMT

@dwbrown

legit message is important

but here, we are just customers. I understand your frustration but I cannot speed them up. You need to reply them again and ask for update