topic Re: Not recignized in Get Support

Not recignized

gentmurphy — Thu, 08 May 2025 14:58:27 GMT

Says u have an active account but don’t have that number

hairbag1 — Thu, 08 May 2025 15:00:45 GMT

@gentmurphy wrote:
Says u have an active account but don’t have that number

More info would be helpful. "...don't have that number", meaning you can't dial or what do you mean ?

slusagm — Thu, 08 May 2025 15:04:51 GMT

are you trying to login but unable to do so? did you login but the page ask you to reactivate the account?

if that was what you see, PM can help, you just need to open a ticket

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage