topic Subscription in Get Support

Subscription

Tincan11 — Thu, 08 May 2025 15:33:58 GMT

Iv gotten to the point of activating plan ( credit card info settled). But when app asks me to sign in it just takes code and jumps back to sign in page. I’ve now paid for this but have NO number, activated sim, and completion. Please help

Re: Subscription

slusagm — Thu, 08 May 2025 14:21:10 GMT

Ask PM to help.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

hTideGnow — Thu, 08 May 2025 14:21:19 GMT

hi @Tincan11

so, you weren't able to login the app to pick phone number and complete the activation?

you will need PM support agent to help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

Handy1 — Thu, 08 May 2025 14:21:30 GMT

@Tincan11 Have you tried rebooting the phone ? Try that if you haven’t already and see if that helps . If still same you can message support to help you finish the activation

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Subscription

BKNS27 — Thu, 08 May 2025 14:23:32 GMT

@Tincan11

There must be a provisional issue with activating your SIM.

You need to contact a CS_Agent to help you fix the issue. Click on Chatbot and type in Submit a Ticket or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437