topic Re: Having problem with dropping calls and intermittent connectivity. Often phone says not registere in Get Support

Having problem with dropping calls and intermittent connectivity. Often phone says not registered

Ravikris — Thu, 08 May 2025 12:31:09 GMT

Re: Having problem with dropping calls and intermittent connectivity. Often phone says not registere

BKNS27 — Thu, 08 May 2025 01:43:48 GMT

What is make and model of your phone?

PM has recently decommissioned 3G 850mhz.

Go to your phone setting and switch to VoLTE.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

Re: Having problem with dropping calls and intermittent connectivity. Often phone says not registere

Ravikris — Thu, 08 May 2025 02:33:20 GMT

My phone is not compatible to VOLTE

Re: Having problem with dropping calls and intermittent connectivity. Often phone says not registere

TheSterlinger — Thu, 08 May 2025 02:56:07 GMT

If that is the case, you will need to get a newer phone that supports unfortunately. Or find another provider that has not yet done this same turndown. Research them first.

Did you receive a message from Public Mobile last month regarding this? They did send messages saying they've teamed up with Telus and Koodo for affected clients to get a new phone or switch to them.

Re: Having problem with dropping calls and intermittent connectivity. Often phone says not registere

Rastin — Thu, 08 May 2025 02:56:59 GMT

Then it's probably time to get a new phone. What phone do you have now?