topic Re: unable to buy add on in Get Support

unable to buy add on

May62055 — Thu, 08 May 2025 01:07:39 GMT

Hi,

I am unable to purchase the 15$ US Roaming - Talk Text (15-day). It gives me the error " Sorry, we're not able to process your payment at this time. Please try again later." i also see "Internal Server Error. Sorry, there was an error loading. Please refresh the page or try again later." at the Subscription Usage. Please help, I am going to US tomorrow. Thanks.

phone number ###-###-####

Re: unable to buy add on

hTideGnow — Thu, 08 May 2025 01:06:55 GMT

hi @May62055

please remove the phone number, we are just customers here

i think it is the usual credit card issue with PM. It has been a common issue that credit card purchase or update might have error.

if you can wait for the add-on , wait 24 hours and try again using incognito/private/secret mode to login and buy. But if you need the add-on now, a quick workaround is to buy voucher from Shoppers drug mart or London drug, load the voucher and then make the add-on purchase after

Re: unable to buy add on

May62055 — Thu, 08 May 2025 01:34:32 GMT

Thanks, but my credit card is active, I also tried with 2 others but same issue.

Re: unable to buy add on

Dunkman — Fri, 09 May 2025 20:41:50 GMT

@May62055

According to PM, this account problem has been resolved this afternoon. You should be able to purchase add-ons.