topic Re: Sumbit a ticket in Get Support

Sumbit a ticket

Amyr4 — Wed, 07 May 2025 20:33:55 GMT

How do you actually submit a ticket to be able to talk to an agent?

Re: Sumbit a ticket

computergeek541 — Wed, 07 May 2025 20:35:05 GMT

@Amyr4 wrote:
How do you actually submit a ticket to be able to talk to an agent?

Tickets are opened by using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Sumbit a ticket

Handy1 — Wed, 07 May 2025 20:36:10 GMT

@Amyr4

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Sumbit a ticket

hairbag1 — Wed, 07 May 2025 20:36:18 GMT

@Amyr4

best is to describe your problem here and we can direct you. If you don't have a Public Mobile account activated yet...use this link to start process of Customer Support as there is no traditional call center support with PM..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sumbit a ticket

BKNS27 — Wed, 07 May 2025 20:37:08 GMT

@Amyr4

PM is an online service so you can only do a CS_Agent. No verbal communication with an agent. Click on Chatbot and type in Submit a Ticket or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It would be faster for us members to help you with common issues so what is your problem?

Re: Sumbit a ticket

Amyr4 — Wed, 07 May 2025 20:40:33 GMT

I've already tried using the chat bot for over an hour. It just keeps sending me to my account login page. I login and it does nothing but offer the chat bot again.

Re: Sumbit a ticket

Amyr4 — Wed, 07 May 2025 20:44:12 GMT

I have been trying to use the chatbot for over an hour. It is not working. It sends me to my login page, when im already logged in, then does nothing. It has sent me on a loop of logging in and offering me the chatbot for an hour.

Re: Sumbit a ticket

Amyr4 — Wed, 07 May 2025 20:46:42 GMT

I am trying to submit a ticket and it keeps sending me a link. Once I click the link, it sends me to a login page. I login, even though I'm already logged in, then it does nothing. I get sent on the same loop of logging in and being offered a chatbot. For an hour now.

Re: Sumbit a ticket

hairbag1 — Wed, 07 May 2025 21:07:41 GMT

@Amyr4

dunno if this is related but when I log in to my Public Mobile account, I've been getting an " Internal Server Error". This has been happening for at least an hour. It might be related to whatever is happening in your case too. Try again in an hour.

added...

Re: Sumbit a ticket

TheSterlinger — Wed, 07 May 2025 21:08:08 GMT

Looks like error with the system currently so wait until later and try again.

When you do, clear cache first.

Have you successfully signed recently?

I just signed in without issues on the first try.

Re: Sumbit a ticket

Handy1 — Wed, 07 May 2025 21:09:34 GMT

@Amyr4 @TheSterlinger @hairbag1 I’m able to log into my account right now . No error message at all also in the maritimes here not sure if that makes any diffence though

Re: Sumbit a ticket

Amyr4 — Wed, 07 May 2025 21:10:45 GMT

I can sign in just fine. That isn't the issue.

Re: Sumbit a ticket

TheSterlinger — Wed, 07 May 2025 21:24:32 GMT

Sounds like an Eversafe issue then. The direct link was already provided. Agents should be able to fix.