topic Re: Can’t activate new E-SIM (But got charged twice)!!! in Get Support

Can’t activate new E-SIM (But got charged twice)!!!

Ahmed10 — Wed, 07 May 2025 20:32:06 GMT

I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the same issue and I have 2 charges on my card now… what’s going on??? @CS_Agent

Re: Can’t activate new E-SIM (But got charged twice)!!!

computergeek541 — Wed, 07 May 2025 20:33:16 GMT

@Ahmed10 wrote:
I subscribed to a plan earlier today and tried brining in my old number but I’m having issues trying to activate the e-sim. It keeps telling me to contact support but even that doesn’t work. I made another account and tried doing it again and got the same issue and I have 2 charges on my card now… what’s going on??? @CS_Agent

Please send a private message to CS_Agent. Tagging CS_Agent is unlikely to get the attention of a CSA.

Re: Can’t activate new E-SIM (But got charged twice)!!!

BKNS27 — Wed, 07 May 2025 20:33:55 GMT

@Ahmed10

You didn’t need to make a second account. Now you messed everything up with 2 accounts.

All you need to do is to contact a CS_Agent to fix the first account and cancel the second account and ask for a refund on the second account.

Click on Chatbot and type in Submit a Ticket or.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t activate new E-SIM (But got charged twice)!!!

hairbag1 — Wed, 07 May 2025 20:33:56 GMT

@Ahmed10

here's a link to message Custoimer Support..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can’t activate new E-SIM (But got charged twice)!!!

Ahmed10 — Wed, 07 May 2025 20:40:12 GMT

What’s the usual response time from them? I’ve never had such a hard time trying to reach customer service.

Re: Can’t activate new E-SIM (But got charged twice)!!!

BKNS27 — Wed, 07 May 2025 21:45:51 GMT

@Ahmed10

The response time is normally within an 1/2 hour when I contact a CS_Agent but may take up to 2 hours depending on how busy they are so keep your eyes on Message icon in your Avatar.