topic eSIM issues in Get Support

eSIM issues

Success1 — Wed, 07 May 2025 18:15:34 GMT

My friend recommended lucky mobile for me. I logged into it and purchased a subscription. Unfortunately it’s not installing- multiple times we have tried.
please advise

Re: eSIM issues

slusagm — Wed, 07 May 2025 18:02:55 GMT

this is Public Mobile here

for esim problem, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: eSIM issues

hTideGnow — Wed, 07 May 2025 18:06:51 GMT

hi @Success1

can you check your Settings->Cellular screen (or SimManager) and see if there is a Public Mobile sim profile there? if it is there, turn on "Turn on this line" or enable it

Re: eSIM issues

hairbag1 — Wed, 07 May 2025 18:11:42 GMT

@Success1

so in your case, it's Unlucky Mobile huh !

Some cells aren't able to use esim...what make is your cellphone ?

Re: eSIM issues

Success1 — Wed, 07 May 2025 18:13:03 GMT

While I was subscribing it said I was eligible. iPhone 13 lol

Re: eSIM issues

hairbag1 — Wed, 07 May 2025 18:16:59 GMT

@Success1

I'm not sure if this is related to your issue...but while trying to log in to my account, I get an Oops...Internal Error message. Could possibly be causing your drama also...dunno but try again a bit later.