topic Re: Huawei P40 MMS not working in Get Support

Huawei P40 MMS not working

No_Name — Wed, 07 May 2025 18:25:15 GMT

I tried a few of the recommendations from a Web search but no luck.

Here is what I have.

Re: Huawei P40 MMS not working

hTideGnow — Wed, 07 May 2025 16:13:40 GMT

hi @No_Name

try Reset network settings and test again

if not, make sure these are there on your APN

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Huawei P40 MMS not working

No_Name — Wed, 07 May 2025 16:24:08 GMT

Exactly what I have. Here is the full screenshot.

Re: Huawei P40 MMS not working

hTideGnow — Wed, 07 May 2025 16:27:34 GMT

hi @No_Name

can you confirm if voice calls and sms and data work? was it just MMS that does not work?

or ask PM support agent to refresh your account for you

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Huawei P40 MMS not working

TheSterlinger — Wed, 07 May 2025 16:34:23 GMT

It's case sensitive so the APN should be capital.

SP.MB.COM

Also, sometimes, even though same, it must be deleted entirely and re added depending on your type of phone.

But you can contact agent to verify issue.

Re: Huawei P40 MMS not working

No_Name — Wed, 07 May 2025 16:41:53 GMT

Everything else is fine.

Re: Huawei P40 MMS not working

No_Name — Wed, 07 May 2025 16:52:15 GMT

Reset of the network settings fixed it. Thanks