topic Re: Verification codes in Get Support

Verification codes

Sa1765 — Wed, 07 May 2025 18:22:07 GMT

I've gotten two verification codes on text without me prompting them. What to do next and how to stop this?

Re: Verification codes

slusagm — Wed, 07 May 2025 15:57:11 GMT

you have a Public Mobile account? look like someone trying to access it.

Re: Verification codes

hTideGnow — Wed, 07 May 2025 15:59:43 GMT

hi @Sa1765

was that the 2FA verification code? if you didn't request it, you can ignore it.

but if it comes too often, then you need to confirm if anyone have your email address and logged in , and that triggered that 2FA code. I would suggest you to either change the password only, or change the login email as well. That could lead to sim-jack if they get into your account

Re: Verification codes

BKNS27 — Wed, 07 May 2025 15:58:58 GMT

@Sa1765

If you didn’t request to access your account. Someone is trying to hack into your account.

Re: Verification codes

Sa1765 — Wed, 07 May 2025 16:01:58 GMT

Yes I have a public mobile account. If someone is trying to hack it what should I do, whom do I contact? Nobody has access to my account. I changed passwords. I still received another code now. I have 2fa that only I receive texts.

Re: Verification codes

slusagm — Wed, 07 May 2025 16:05:02 GMT

PM won't be able to help.

So, please login , change your password and email address from Profile->Manage EverSafe ID

Re: Verification codes

BKNS27 — Wed, 07 May 2025 16:24:51 GMT

@Sa1765

If you just login to your account to change your password. That is the 2FA code to access your account to change it.

By changing your password, that is all you can do.