topic Re: Data not working in Get Support

Data not working

simonc-s — Wed, 07 May 2025 15:04:16 GMT

I stopped my substitute almost 3 months ago but made sure I didn't go over 3 months s that I can keep my PM account. I was traveling so didn't need it. Now that I'm back in Canada, I just resubscribed and purchased my "current" membership plan. (Unlimited minutes Canada wide + 6gb data). When I switch my data on, nothing connects.

I am using the same phone I had with PM before leaving but it has been reset.

Can someone help me?

Re: Data not working

slusagm — Wed, 07 May 2025 15:07:03 GMT

if voice works, it is a data setup issue

remove your travel sim card if there is one, or disable travel esim. Delete the VPN profile

then reboot phone and reset network settings

Re: Data not working

Handy1 — Wed, 07 May 2025 15:07:03 GMT

@simonc-s Maybe try reseting phone or reset network settings and try again

Re: Data not working

hTideGnow — Wed, 07 May 2025 15:08:46 GMT

hi @simonc-s

were you able to login My Account and paid? If you did, your account is fine and let's check the phone

can you make calls? and you text?

Try Reset Network Settings on your phone

if same, try your PM sim card on another phone

Re: Data not working

simonc-s — Wed, 07 May 2025 15:10:07 GMT

Yes I can make calls fine, it's just data.i will try these suggestions.

Thanks!