topic Re: Porting issues in Get Support

Porting issues

PM_Customer1 — Wed, 07 May 2025 11:10:21 GMT

I switched to public mobile with eSim and now I can only make phone calls. All incoming phone calls goes to voicemail and I don't get notified. Also, I can't recieve text messages. Please help! This is urgent! I need help!

Re: Porting issues

hairbag1 — Wed, 07 May 2025 04:36:11 GMT

@PM_Customer1

the port process requires your old account to still be active...is it ? Leave their sim in the cell and you'll recieve a confirmation of your port request...to which you must text YES within 90 mins...did that occur ? If so, now remove or delete old network sim and select the Public Mobile esim to be the Primary. So far, so good ?

Re: Porting issues

PM_Customer1 — Wed, 07 May 2025 04:45:56 GMT

I replied YES past the 90 minute duration

Re: Porting issues

PM_Customer1 — Wed, 07 May 2025 04:47:01 GMT

How do I authorize it as it is past 90 minutes?

Re: Porting issues

hairbag1 — Wed, 07 May 2025 05:31:13 GMT

@PM_Customer1 wrote:
How do I authorize it as it is past 90 minutes?

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them to restart port.

Re: Porting issues

CSA_PM — Wed, 07 May 2025 16:42:15 GMT

Hi @ PM_Customer1

I sent you a private message. please click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage