topic Re: Phone for seniors without text ability in Get Support

Phone for seniors without text ability

Dorothea99 — Sat, 21 Dec 2024 06:17:45 GMT

I bought a RAZ Memory Cell phone for my 99-year-old mother-in-law. It keeps things simple on the user end, and doesn't accept texts. Is there any way to verify the number? It's definitely working to receive calls.

Re: Phone for seniors without text ability

hairbag1 — Sat, 21 Dec 2024 06:23:04 GMT

@Dorothea99

when you activated the new Public Mobile sim, you must have either selected a new number or initiated a port of old number in to new account. Try calling someone nearby and view the call display to see her number.

Re: Phone for seniors without text ability

BKNS27 — Sat, 21 Dec 2024 08:20:41 GMT

@Dorothea99

Try rebooting the phone with the PM SIM in the phone by powering off then back on.

I assume you picked a new number for her. Check the phone setting to see if the number Is shown. I am not familiar with this phone but it should indicate Public on the top of the phone.

Re: Phone for seniors without text ability

SeniorCitizen — Sat, 21 Dec 2024 16:11:24 GMT

Does the phone need a texting APP added to it?

Re: Phone for seniors without text ability

MargaretAnne — Tue, 06 May 2025 22:42:43 GMT

Me again. There is no ability to text, but I bought a second phone for my other Mom. Now the RAZ program won't load on the Motorola phone provided. RAZ insists that it is a problem with her SIM card, but it works in my phone and the phone rings, just with no way to answer on a black phone.

Re: Phone for seniors without text ability

hTideGnow — Tue, 06 May 2025 22:48:49 GMT

hi @MargaretAnne what is RAZ program? what error you got? does it work with wifi?

Re: Phone for seniors without text ability

slusagm — Tue, 06 May 2025 23:03:19 GMT

You meant the RAZ Care app? I doubt the mobile provider will cause the problem. But try putting in another sim card from a different provider

Or do you have another phone to install the RAZ app and test the PM sim !