topic Re: My Text only plan? in Get Support

My Text only plan?

michaelwei1 — Tue, 06 May 2025 22:04:45 GMT

I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?

Re: My Text only plan?

Chalupa_Batman — Tue, 06 May 2025 22:05:52 GMT

@michaelwei1 wrote:
I have a basic $13 plan, I just noticed I don't have 60 minutes local talk time anymore, just 50 text messages monthly, was there a change in my plan? Can PM just remove features on my plan without notification?

I'm not sure of the plan itself but if you feel it was changed and not notified, you can create a ticket and have a CS Agent look at it.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Re: My Text only plan?

hairbag1 — Tue, 06 May 2025 22:40:08 GMT

@michaelwei1

if you need minutes now...consider getting the 500 minute Canada wide calling add-on for $5 (or Points if you have them). When your regular plan minutes are used up, then the add-on minutes take over. Those add-on minutes don't expire until you use 'em up...even if that takes several month or more. Actually a good add-on to have added to your plan with limited calling time.

correction

Re: My Text only plan?

CSA_PM — Tue, 06 May 2025 22:39:28 GMT

Hi @ michaelwei1

We can have a look together.

I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Regards,

Denise CS_Agent

Re: My Text only plan?

Handy1 — Tue, 06 May 2025 23:13:08 GMT

@michaelwei1 I have this plan too if you check on the public mobile app tap the “usage breakdown “ button and it will show the 50 mins you should have with the $13 plan

Re: My Text only plan?

CSA_PM — Tue, 06 May 2025 23:41:37 GMT

Hi @ michaelwei1

Let's continue the conversation privately.

Please click on the link below to find the emails to your inbox.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: My Text only plan?

Phil_Adelphus — Wed, 07 May 2025 00:10:13 GMT

@michaelwei1 If you don't know how to edit out your personal details, it's the little v in a circle top right of your post, that will access the edit function.