topic Cannot Access Old Email Linked to Phone Number in Get Support

Cannot Access Old Email Linked to Phone Number

Kate32 — Tue, 06 May 2025 18:25:50 GMT

I am trying to log into my MyAccount that has my phone number connected, but I do not have access to the email used when creating the account and whenever I try to log in and press 'forgot email' it sends a reset link to the email I DO NOT have access to, I just want to reset that account or delete it and connect my number to this new account.

Re: Cannot Access Old Email Linked to Phone Number

hTideGnow — Tue, 06 May 2025 18:27:53 GMT

hi @Kate32

do you remember the password? The email to access My Account is just a login ID, you can still use the "old" email to login with the password you have. You can then update the email address after login, go to Profile, Manage EverSafe ID

but if you don't even remember the password, ask PM support agent to help.

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot Access Old Email Linked to Phone Number

Kate32 — Tue, 06 May 2025 18:34:01 GMT

I cannot remember the password. I have sent a private message to CS_agent.