topic Re: Koodo iPhone 14 offer please cancel in Get Support

Koodo iPhone 14 offer please cancel

Wolffman — Tue, 06 May 2025 17:48:36 GMT

I clicked the link thinking I was going to a page with more information. Turns out I inadvertently opted to accept the switch to Koodo away from PM. PLEASE CANCEL!!!! I only wanted more details about the offer. I did not want to switch at this time. May 6 2025

Re: Koodo iPhone 14 offer please cancel

hTideGnow — Tue, 06 May 2025 14:36:06 GMT

hi @Wolffman

i don't think you can just click and move to Koodo. Koodo has a different system and they certainly will ask you to activate and provide info like credit card and need a new Koodo sim/esim. So, you should be save

but if you like, ask PM support agent to confirm.

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Koodo iPhone 14 offer please cancel

ORNGNBLK — Tue, 06 May 2025 14:37:14 GMT

@Wolffman - Sorry to hear this. We are only customer here and not PM reps. IF you wish to try to reverse the option, please option a chat using the orange chat bubble and speak to a rep that way. Perhaps you may need to contact Koodo as well if PM cant assist, depending on where in the transfer process this is. Hope this helps! good luck

Re: Koodo iPhone 14 offer please cancel

Meow — Tue, 06 May 2025 14:53:38 GMT

To switch to another provider you would have to port your phone out from PM.

If you do not get SMS from PM to port out, your number and account should stay with PM. Even if you get SMS do NOT type Yes to authorize number transfer.
If you are concerned moving your account to Koodo talk to Koodo and see if they have your request there and cancel it ASAP.

Re: Koodo iPhone 14 offer please cancel

BKNS27 — Tue, 06 May 2025 15:29:43 GMT

@Wolffman

Why do you think you ported over to Koodo?

It isn’t that easy to port over until you reply to confirmation text.