topic Re: Cancel account in Get Support

Not receiving text for account verification

Trappin — Tue, 06 May 2025 17:35:57 GMT

Hi, I selected my plan, got charged the monthly amount then chose my phone number. After that it asked me to log into the app to confirm the account. I am not receiving the text message to my new number for the code. I have activated the e sim.

thanks

Re: Not receiving text for account verification

TheSterlinger — Thu, 01 May 2025 14:35:41 GMT

You will need help from a Public Mobile agent.

Message them below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving text for account verification

hTideGnow — Thu, 01 May 2025 14:37:45 GMT

hi @Trappin

did you get a new number or did you port in your number?

and with your PM sim, can you make outbound calls?

Re: Not receiving text for account verification

Trappin — Thu, 01 May 2025 15:00:27 GMT

I activated a eSIM, I can make outbound calls & I selected a new number

Re: Not receiving text for account verification

hTideGnow — Thu, 01 May 2025 15:03:25 GMT

hi @Trappin

what phone do you have? Reboot phone first, then Reset Network Settings and see if it works better

Re: Not receiving text for account verification

Trappin — Thu, 01 May 2025 15:12:34 GMT

I did that also, nothing & no incoming calls

Cancel account

Trappin — Tue, 06 May 2025 10:14:36 GMT

Hi, I have went to multiple locations that say they no longer service public mobile & I was advised all locations are closed. I can not keep running around wasting my time to fix this. Can I please get refunded & my account closed.

Re: Cancel account

Phil_Adelphus — Mon, 05 May 2025 19:24:45 GMT

@Trappin It's not clear what you are trying to fix, we are only customers like you in this community. If you can log in, then set your account to "unsubscribed" which will stop payments and eventually cclose the account. If you can't log in to your account then send customer service a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Be aware that if you want to keep your phone number your PM account needs to remain active until the transfer to a new carrier is completed

Edit, I see from your previous thread that you were already given this method of contacting customer service, did you do so? All PM support is online via tickets and private messages.

Re: Cancel account

slusagm — Mon, 05 May 2025 19:28:47 GMT

You just need to open a ticket with PM and issue will be fixed today

you won't be able to open the preferred Chatbot ticket without a login to My Account , So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cancel account

BKNS27 — Mon, 05 May 2025 19:42:55 GMT

@Trappin

Retailers like London Drugs or Walmart stopped offering full service about 3 years ago but it is still self serve online to manage your accounts.

So how did you create and activate your SIM?

Re: Cancel account

Trappin — Mon, 05 May 2025 19:55:15 GMT

I activated a plan online with a e-sim a couple days ago. I can not receive text or phone calls. An agent has credited me to get a sim but that does not help me as I need it working on a e-sim to run 2 numbers on my iPhone. They told me they cannot fix my issue that I have to go to a store. They sent me a list & I googled my own & everyone said they no longer offer service in store or retailers. I am now out $~40 & the issue can not be resolved. Im out of options & just want to be refunded so I can go somewhere where I can actually talk to someone to resolve my questions & concerns.

Re: Cancel account

Trappin — Mon, 05 May 2025 19:56:17 GMT

I did get a new number I did not port. When I log in it asks to verify the code sent to the new number which I can not receive the text so I can not verify the number.

Re: Cancel account

slusagm — Mon, 05 May 2025 19:59:30 GMT

hey, your problem is just to get a physical sim?

order from Amazon then, it is fast and it is cheaper ($5)
https://www.amazon.ca/Public-Mobile-Unlocked-Canadas-Subscription/dp/B0CD896ZZH

Re: Cancel account

Trappin — Mon, 05 May 2025 20:00:45 GMT

sorry that's not my problem

Re: Cancel account

Sansan — Mon, 05 May 2025 20:03:23 GMT

So if you cannot log in, agent has to fix that part. Also if you really want to cancel, you have to go back to agent.

If you want 2 numbers then you have to have 1 physical and one eSIM. So you downloaded the App and purchased it but it's not working? What did they say is the issue why they cannot fix? Do you see the eSIM in your cellar settings on your phone?

Re: Cancel account

Trappin — Mon, 05 May 2025 20:03:29 GMT

yes I paid, selected my number & activated the e-sim. yes I see the settings in my e-sim. im very technically inclined & its not my first e-sim. They just told me they can not help & to go to a store...

Re: Cancel account

hTideGnow — Mon, 05 May 2025 20:04:07 GMT

HI @Trappin

If PM cannot help to successfully activate your account, they will provide refund. Just go to back to the message you were with PM support and work with them

Re: Cancel account

Sansan — Mon, 05 May 2025 20:12:46 GMT

I can only imagine how frustrating this must be. We are only trying to help.

I dont know what is the issue or how to fix it but i have seen where some people delete the app, delete the eSIM and start over and it works. But I dont know if this will help you, or if they will give you another refund if it still doesnt work.

And I assume you reset your phone networks a million times aready, turn on this line or made priamry and reboot....

Re: Cancel account

Trappin — Mon, 05 May 2025 20:14:12 GMT

Haha ya I did that all multiple times. No no sorry if I came off in any way this community is great I love the help. Just so frustrating to have to wait for an agent to message back.