topic Re: CAN-US-Mexico Plan doesn't work in Get Support

CAN-US-Mexico Plan doesn't work

Abigsmae — Tue, 07 Jan 2025 02:39:00 GMT

Hello! I'm in Mexico right now with the CAN-US-MEX plan and it keeps popping up that my roaming is off. It says I'm connected to "TelCel" but I can't access my data. I can phone and text message but my cellular data does not work. How do I fix this?

Re: CAN-US-Mexico Plan doesn't work

hTideGnow — Tue, 07 Jan 2025 02:00:35 GMT

HI @Abigsmae

make sure you Roaming Mobile data is enabled on the phone.

and you can also manually connect to AT&T and test again

Re: CAN-US-Mexico Plan doesn't work

Abigsmae — Tue, 07 Jan 2025 02:04:41 GMT

Hello @hTideGnow thanks for the response! I can't seem to find that tab under my cellular settings on iPhone. Can you please show me where to find it? I included a screenshot to show you.

Re: CAN-US-Mexico Plan doesn't work

hTideGnow — Tue, 07 Jan 2025 02:07:14 GMT

hi @Abigsmae

btw, you have two lines, Primary and Travel. is the Primary your Public Mobile line? if it is click on it and what do you see?

and to manually try different network:

Open Settings
Tap Cellular or Mobile Data
Tap Cellular Network or Network Selection
Toggle off the Automatic switch
Select your desired carrier from the list of available networks

Re: CAN-US-Mexico Plan doesn't work

Abigsmae — Tue, 07 Jan 2025 02:32:52 GMT

@hTideGnow Thank you so much!!!!

Re: CAN-US-Mexico Plan doesn't work

bao_tista — Tue, 06 May 2025 04:13:57 GMT

Hey I just followed these instructions and still have the issue. No signal of any sort.