topic Re: Can't send or recieve MMS texts since April 26th in Get Support

Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 00:09:15 GMT

I just noticed today that I can't send or recieve MMS for the past week or so....? Has something g changed?

Re: Can't send or recieve MMS texts since April 26th

slusagm — Tue, 06 May 2025 00:31:41 GMT

what phone do you have?

try Reset network settings. And if you have an Android, uninstall Google Message and reinstall after a reboot

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:00:10 GMT

@Sansan

I have the first APN you listed.

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:01:16 GMT

@slusagm

I have done a reset of my settings. I'll try uninstalling the app.

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:06:54 GMT

I can't uninstall the app only force stop it. I can uninstall all of the updates?

Re: Can't send or recieve MMS texts since April 26th

slusagm — Tue, 06 May 2025 01:09:37 GMT

yes, force stop, then uninstall update, reboot phone and you can update it back

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:10:45 GMT

@slusagm

Ok I'll give that a go....

Re: Can't send or recieve MMS texts since April 26th

softech — Tue, 06 May 2025 01:17:30 GMT

@hockeytalk

do you have a OnePlus phone?

If reinstalling Google Message does not solve the problem, no matter what phone you have, try this:

With some phone, there might be a bit more work than simply updating the APN as what suggested in the beginning.
Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: SP.MB.COM   (!! this is case sensitive, all UPPER CASE )
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
(or try:  http://aliasredirect.net/proxy/mmsc)
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:23:10 GMT

@slusagm

Nope that didn't work either. Guess I will try changing the APN.

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:26:04 GMT

@softech

Any reason why this would suddenly change (stop working) out of the blue?

Phone is an Alcatel smartphone. Model#5002W

Re: Can't send or recieve MMS texts since April 26th

softech — Tue, 06 May 2025 01:32:38 GMT

@hockeytalk

APN settings actually stored in the phone's ROM

PM had retired the old MMS settings and only using the new one. Of course phones from years ago only have the older settings. Some phone, like OnePlus, might retrieve the APN settings from its own ROM after major OS update. That's why a manual update, or manual delete-recreate APN profile, is needed.

But if what I suggested earlier still does not help, please open ticket with PM support and ask them to reprovision your sim/account on the system.

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:41:25 GMT

I couldn't delete the APN only add a new one which didn't work. It does say "reset to default". Do I do that first?

Re: Can't send or recieve MMS texts since April 26th

softech — Tue, 06 May 2025 01:47:08 GMT

@hockeytalk

then try to just update the entry as the long one I posted above

and check if PM support if that still does not work

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 01:48:35 GMT

I reset to default and that didn't work either. I'll contact customer support. Thanks.

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Tue, 06 May 2025 21:25:24 GMT

Woohoo! I did it!!! Troubleshooting with customer support and reprovisioning didn't work. While they were opening a ticket with the tech team I decided to try one more thing that my friend suggested. I took out my sim card put it in their phone. I sent an MMS and had one sent to me. Took the sim card out and put it back in my phone. Rebooted. Sent and recieved MMS. WOOHOO!!!!

Edit to post: Forgot to mention I also updated my APN type to theirs and when I saved it I didn't notice autocorrect had capitalized mms. So for anyone else in this situation if it helps...

APN type: default,MMS,agps,supl,fota,hipri

Re: Can't send or recieve MMS texts since April 26th

hockeytalk — Thu, 08 May 2025 02:19:14 GMT

I just thought I would mention I got a call from a private number today that I let go to voicemail. To my surprise the message was from Public Mobile tech support. They left a phone # for me to call back for support. I will be keeping that # just in case I need it in future!