topic Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device? in Get Support

Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

ipro31 — Sun, 17 Nov 2024 16:40:47 GMT

As you all might be aware of OnePlus phones or any other generic Android phone not sold by carriers in Canada historically won't support VoLTE when making out going call.

I confirmed that with OnePlus 11 over a year ago. But, did something change?

See attached image I found on Reddit.

I've seen false positives before on Reddit.

Does anyone have a OnePlus 11 or higher device or similar to try and see if VoLTE works when placing an outgoing call?

From what I read Public Mobile is the only carrier so far to have done this.

Need confirmation to validate this.

Thanks!

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

hTideGnow — Sun, 17 Nov 2024 16:45:27 GMT

hi @ipro31 sorry, still only the phones on this list are officially supported for VoLTE

https://www.publicmobile.ca/en/on/get-help/articles/volte

I believe we saw some reported that their phones have VoLTE too even not on the list, but we don't have enough number to say that is indeed true

I believe there are still tier 3 carriers not support VoLTE at this time

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

will13am — Sun, 17 Nov 2024 18:25:08 GMT

I can vouch that it appears Public Mobile have recently started doing away with their VoLTE whitelist. I have a Umidigi phone that was VoLTE functional when the feature rolled out initially. VoLTE was lost when the whitelist came out. Recently, I was able to get it back.

As for VoLTE phone calls on the US, I believe that the calling feature is controlled by Public Mobile because all calls or any usage routes back to Canada and is filtered by Public Mobile. The only reason why customers are not able to navigate calls while in the US is because they didn't have a 3G network to support calls when Public Mobile forces non whitelisted phones to make calls on 3G only. Anyway I saw this day coming because there would eventually be a loss of customers when the 3G network is shut down. Why should customers stay with a service that indiscriminately blocks VoLTE calls when other brands don't do that.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

hTideGnow — Sun, 17 Nov 2024 18:32:07 GMT

hi @ipro31 thanks for helping everyone to confirm. Now, it is great that we all able to have VoLTE and roaming would no longer an issue

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

Nezgar — Mon, 18 Nov 2024 23:27:22 GMT

Family member has a Huawei P30 originally From SaskTel/Bell, and it's still dropping to 3G for calls after a restart but I haven't had enough time with it to see if there's any [hidden] menu options to tweak to enable it yet either.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

pc8202 — Tue, 19 Nov 2024 02:50:20 GMT

Somewhat related. One of my kids has a OnePlus that has volte but because it's not on Telus whitelist, I get charge $3 per month for using 3g calling. Lol.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

computergeek541 — Tue, 19 Nov 2024 06:26:58 GMT

@ipro31 wrote:
@Handy1 @hTideGnow
Public Agent response.
Starting November 13, 2024, TELUS will be removing existing VoLTE allowlisting restrictions on remaining grey market devices (Xiaomi/ViVo/Oppo/Realme/Umi, etc) allowing them to connect to VoLTE as long as the device is VoLTE capable.
Customers having such devices will need to powercycle, ensure they have the latest software, have the correct APN/MMS settings and turn on VoLTE in their device settings.

APN and MMS settings are unrelated to voice services, and are also unrelated to VoLTE service. The APN settings can be wrong or data can be turned off and VoLTE will still work. I've checked on my device, and data services are not needed/do not need to be enabled to be able to use VoLTE.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

Redrooster — Sat, 23 Nov 2024 06:17:30 GMT

Okay for what it's worth. I have a OnePlus 12R and I am currently on Koodo monthly. At the top of my phone right beside the signal bars I have the volte symbol the letters and my signal bars say 4G. When I make a call it does not revert to 3G it stays on 4G and the Volte symbol stays up beside the bars as well so I assume that means that it is working but this is a little bit above my tech savvy.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

slusagm — Sat, 23 Nov 2024 15:43:15 GMT

But @Redrooster , you said you are in Koodo prepaid now, so, it still not sure if it works with PM?

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

Redrooster — Sat, 23 Nov 2024 16:57:40 GMT

That's right still on Koodo.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

pc8202 — Sat, 23 Nov 2024 17:55:38 GMT

I don't think it works on PM. My Huawei phone works fine with a Telus sim in it. Not with a PM sim. My PM sim works fine with a Samsung phone. So it's the combination of the PM sim and Huawei phone that's not working for calls. Somehow data works.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

CultureOfOne — Wed, 27 Nov 2024 00:18:11 GMT

Unfortunately, what's NOT included in that information is the fact they apparently discontinued support for non-VoLTE-compatible devices at the same time. I have an older OnePlus phone that can still make outbound calls, but no longer receives inbound calls or texts since the restrictions were removed. After three days of waiting for a reply from a customer agent, I am told I'll have to buy a new phone. So much for switching to Public Mobile to save money!

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

Redrooster — Sun, 01 Dec 2024 06:13:15 GMT

Here is a reply I received a couple of days ago from PM CS:

Starting November 13, 2024, TELUS will be removing existing VoLTE listing restrictions on remaining grey market devices (Xiaomi/OnePlus/ViVo/Oppo/Realme/Umi, etc) allowing them to connect to VoLTE as long as the device is VoLTE capable. Yet, we can not guarantee yet that your phone will be able to connect to our VoLTE network.

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

RavingRaven — Sun, 01 Dec 2024 06:17:45 GMT

@Redrooster

I guess I can always message support to see if they ever plan on provisioning the Pixel 3?

Re: Did Public Mobile Whitelist all Android phones so VoLTE works on any device?

Redrooster — Sun, 01 Dec 2024 16:17:58 GMT

I have a Oneplus 12R and it was not on the White list but VoLte works on PM now that I just switched. The way I understand it that they have removed all the VoLte restrictions ( see post below) so if your phone is VoLte compatible like mine is then it should work right now on PM. I am no expert tech so if someone knows different let us know.