topic Re: PUBLIC eSIM QUESTION in Get Support

PUBLIC eSIM QUESTION

ipro31 — Fri, 22 Nov 2024 07:01:50 GMT

Hi everyone,

I understand initially a Public eSIM might be free but if I keep changing phones does Public require me to pay $5 each time to get a new eSIM?

I'm comparing this situation to Freedom, with Freedom I understand it's free every time to get a new eSIM.

Re: 5 Reasons Public Mobile New Canada-US 40GB Plan OUTDID the Freedom Mobile Canada-US 40GB Plan

hTideGnow — Sun, 23 Jul 2023 14:38:15 GMT

hi @ipro31

not sure Freedom But this plan does not have unlimited data, so the slow down comparison does not apply with this plan

Re: 5 Reasons Public Mobile New Canada-US 40GB Plan OUTDID the Freedom Mobile Canada-US 40GB Plan

hTideGnow — Sun, 23 Jul 2023 15:12:08 GMT

Hi @HALIMACS I am not sure if it is a Lounge material, but certainly should be be a self solution 😉

Re: Did Public Mobile stop selling pre-owned phones?

hTideGnow — Sun, 23 Jul 2023 21:34:43 GMT

HI @ipro31

Yes, Telus owns Mobile Klink and the Community mgr directing all CPO purchase to MK now.

I prefer shows like that over eBay or Kijiji, better protected. Most their CPO phone (may even be all) have 1 year warranty and you don't have to wrorry about blacklisted

Re: PUBLIC eSIM QUESTION

hTideGnow — Thu, 21 Nov 2024 19:13:48 GMT

hi @ipro31

replacement esims are free. The app might be smart enough not to charge you when you asked for new esim. But if it charges you, pay first and support agent will reimburse

Re: PUBLIC eSIM QUESTION

softech — Thu, 21 Nov 2024 19:14:41 GMT

@ipro31

you can get a replacement for FREE

https://www.publicmobile.ca/en/on/get-help/articles/get-a-sim-card

Existing eSIM users at Public Mobile who need a replacement can do so at no extra cost. When you request a new eSIM through the usual process, we automatically identify you as an existing eSIM user and waive the replacement fee. See below for steps on how to get your new eSIM.

Re: PUBLIC eSIM QUESTION

Handy1 — Thu, 21 Nov 2024 19:15:51 GMT

@ipro31 No just log into the app with new phone and get new eSIM and you will get credit back at check out if not contact support and they will credit it the money back for you .